Animal Care Technologies (“ACT”) operates this and other websites (the “Site”) to provide VSmart, a customer/client survey
resource (the “Service”). By accessing and using this Site, you agree to each of the terms and conditions set forth herein
this “Agreement.” ACT reserves the right to modify this Agreement at any time without giving you prior notice. Your use of the
Site following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. ACT
reserves the right to suspend or deny access to the Service to anyone at any time in order to protect itself and its affiliates from
1. Use of Site
You may use the Service, the Site, and the information, writings, images and/or other works that you see, hear or otherwise
experience on the Site (singly or collectively, the “Content”) solely for your non-commercial, personal purposes. No right, title
or interest in any Content is transferred to you, whether as a result of downloading such Content or otherwise. ACT reserves
complete title and full intellectual property rights in all Content. Except as expressly authorized by this Agreement, you may not
use, alter, copy, distribute, transmit, or derive another work from any Content obtained from the Site or the Service, except as
Billing information is required in order to create a valid ACT account and access the Services. By providing your billing
information and designating a Payment Method, whether through the online registration form or directly to a representative of
ACT, you thereby authorize Animal Care Technologies to charge you a one time and/or recurring fee for Service as outlined in
the registration form or provided to you by email, as well as applicable sales tax and any other charges you may incur by your
use of optional and additional Service(s) you choose while using the Service. Billing information may include credit card
numbers and other personal information that will be securely stored by ACT and its authorized payment gateway services. You
may change your billing information and Payment Method by contacting ACT at the phone number or address below. DO NOT
SEND BILLING INFORMATION AND/OR PAYMENT METHOD INFORMATION, I.E. CREDIT CARD NUMBERS BY EMAIL OR FAX.
Payment for Service is due on the first day of the billing period (i.e.: recurring monthly payment due on the 1st of the month
provides Service through the last day of that month). If payment is not received, Service will be suspended. Delinquent
accounts will be referred for collections, and fraudulent Payment Methods, i.e. “hot checks” will be submitted to the district
attorney’s office for prosecution.
You acknowledge that the amount of any recurring charge may vary for reasons that may include promotional offers,
subscription price changes, and/or changing or adding Service(s), and you authorize ACT to charge your designated Payment
Method for such varying amounts. Recurring billing periods vary according to subscription plan, such as monthly, quarterly,
yearly, etc. YOU AUTHORIZE ACT TO AUTO-RENEW YOUR ACCOUNT AT THE END OF EACH BILLING PERIOD AND CHARGE YOUR
PAYMENT METHOD UNTIL YOU CONTACT ACT TO CANCEL SERVICE.
ACT reserves the right to change the price and billing period for its Service or any of its components at any time. Any price or
billing period changes will occur only after the administrator of the account is notified by email at least 30 days before the
scheduled price change date, allowing you to modify your billing plan or cancel before your next billing date. It is your
responsibility to keep the administrator’s email address accurate. If you do not reply to the email or contact ACT before the
next billing date, you accept the new terms of billing.
3. Trials, Refunds, and Cancellation Policy
Any trial period offered free of charge is at the sole discretion of ACT and may be altered or terminated at any time. BILLING,
AS OUTLINED IN THE ONLINE REGISTRATION FORM, AUTOMATICALLY BEGINS AT THE CONCLUSION OF ANY TRIAL PERIOD AND
CONTINUES UNTIL CANCELLED BY THE ACCOUNT HOLDER. You may request cancellation of your account and recurring
payment by contacting 1.800.357.3182 and speaking with a customer service representative. Our representatives are available
from 8 a.m. to 6 p.m. Monday through Friday CST, excluding holidays. You may also write us at:
Animal Care Technologies
2701 Hartlee Field Rd.
Denton, TX 76208
With the exception of the satisfaction guarantee outlined in part 4, all payments are nonrefundable, and there are no refunds
or credit given for partially used billing periods. Unauthorized transactions should be reported to us by contacting
1.800.357.3182 and speaking with a customer service representative.
4. Satisfaction Guarantee
You may request cancellation of service and receive a full refund of all payments made for your current service period of
VSmart within the first 30 days after installation and activation of current service period if, for any reason, you are not fully
satisfied with VSmart. No refund will be given for previous VSmart service periods. Refund payment method will be made at
the sole discretion of ACT. Requests must be received directly by an account manager by phone at 800-357-3182 during normal
business hours, by mail to the address above, or by email to: firstname.lastname@example.org. After 30 days of service, no refunds or credits will
be given for any unused period of service.
The Site and the Content are protected by U.S. and/or foreign copyright laws, and belong to ACT or its partners, affiliates,
contributors or third parties. The copyrights in the Content are owned by ACT or other copyright owners who have authorized
their use on the Site. You may download and reprint Content for non-commercial, non-public, personal use only. If you are
browsing this Site as an employee or member of any business or organization, you may download and reprint Content only for
educational or other non-commercial purposes within your business or organization, except as otherwise permitted by ACT, for
example in certain password-restricted areas of the Site. You may not manipulate or alter in any way images or other Content
on the Site.
You are prohibited from using any of the marks or logos appearing throughout the Site without permission from the trademark
owner, except as permitted by applicable law.
7. Links to Third-Party Web Sites
Any links on the Site to third party web sites or information are provided solely as a convenience to you. If you use these links,
you will leave the Site. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by ACT of the
third party, the third-party web site, or the information contained therein. ACT is not responsible for the availability of any such
ACT is not responsible or liable for any such web site or the content thereon. If you use the links to the web sites of ACT
those web sites.
8. Linking to this Site
If you would like to link to the Site, you may do so when ACT’s business is relevant to your own activities. However, no use is
permitted just to attract attention or to suggest any endorsement or sponsorship by, or affiliation with ACT. Unless specifically
authorized by ACT, you may not connect “deep links” to the Site, i.e., create links to this site that bypass the home page or
other parts of the Site. You may not mirror or frame the home page or any other pages of this Site on any other web site or web
9. Disclaimer of Warranties
ACT makes no express or implied warranties, representations or endorsements whatsoever with respect to the site, the service
or the content. ACT expressly disclaims all warranties of any kind, express, implied, statutory or otherwise, including, but not
limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the
site, the service, the content, and any product or service furnished or to be furnished via the site. ACT does not warrant that
the functions performed by the site or the service will be uninterrupted, timely, secure or error-free, or that defects in the site
or the service will be corrected. ACT does not warrant the accuracy or completeness of the content, or that any errors in the
content will be corrected. The site, the service and the content are provided on an “as is” and “as available” basis.
10. Limitation of Liability
In no event will ACT be liable for any damages whatsoever, including, but not limited to any direct,
incidental, consequential, special, exemplary or other indirect damages arising out of (I) the use of or inability to use the site,
the service, or the content, (II) any transaction conducted through or facilitated by the site; (III) any claim attributable to errors,
omissions, or other inaccuracies in the site, the service and/or the content, (IV) unauthorized access to or alteration of your
transmissions or data, or (V) any other matter relating to the site, the service, or the content, even if ACT has been advised of
the possibility of such damages. If you are dissatisfied with the site, the service, the content, or with the
or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. In such
states, ACT’s liability is limited and warranties are excluded to the greatest extent permitted by law, but shall, in no event,
You understand and agree that you are personally responsible for your behavior on the Site. You agree to indemnify, defend
and hold harmless ACT, its parent companies, subsidiaries, affiliated companies, joint ventures, business partners, licensors,
employees, agents, and any third-party information providers to the Service from and against all claims, losses, expenses,
damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and
reasonable attorneys’ fees, resulting from or arising out of your use, misuse, or inability to use the Site, the Service, or the
Content, or any violation by you of this Agreement.
12. User Conduct
You agree to use the Site only for lawful purposes. You agree not to take any action that might compromise the security of the
Site, render the Site inaccessible to others or otherwise cause damage to the Site or the Content. You agree not to add to,
subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not
to use the Site in any manner that might interfere with the rights of third parties.
13. Password Security
If you register to become a user of VSmart, you are responsible for maintaining the confidentiality of your member
identification and password information, and for restricting access to your computer. You agree to accept responsibility for all
activities that occur under your member identification and password, including billing and account information.
If you subscribe to an account from us, you must provide certain personally identifiable information on our order form; in
particular, certain contact information (including your name, address, email address, and billing address) and financial
information (including credit card number and expiration date), which we use for billing purposes and to provide you service. If
we have trouble processing an order, we will use this information to contact you. You will not be able to open an account if you
do not provide the information that is identified as required in the account registration and/or purchase process.
If you submit a testimonial to the Site, we may collect your name, email address and any other personally identifiable
information that you voluntarily include in your testimonial.
As is true of most Web sites, we may gather certain information automatically and store it in log files. This information includes
internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time
stamp, and clickstream data. We may use this information to analyze trends, to administer the Site, to understand users’
movements around the Site and to gather demographic information about our user base as a whole.
access to the Site. Cookies are small text files a Web site can use to recognize repeat users. With cookies enabled, you will often
not need to fill in password or contact information. Information gathered through cookies also helps us measure use of our
Site. Cookie data allow us to track usage behavior and compile data that we can use to improve the Site.
Generally, cookies work by assigning a unique number to the user that has no meaning outside of the Web site that he or she is
when cookies are being sent. Please consult the “Help” section of your browser for more information about how to disable
cookies. However, our Site will not function as effectively without cookies. Enabling cookies ensures a smooth, efficient visit to
to our Site to capture usage and volume statistics to help us improve our Site. We have no access or control over these tracking
technologies by any third party.
or more of the following ways. We will not use or share your personally identifiable information in ways unrelated to those
We will use your information to communicate with you and provide you with transactional messages in response to your
inquiries, to provide the services you request, and to manage your account. For example, when you register for an account
(including a free trial account), you will receive a short welcome email.
We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily
suspended for maintenance, we might send you an email. You may also receive emails regarding your account status and
billing. Generally, you may not opt-out of these transactional communications which are not promotional in nature. If you do
not wish to receive them, you have the option to deactivate your account.
We may use your information to contact you about other products or services that we offer in which you may be interested.
You may opt out of receiving such communications from us at any time (but not the transactional emails described in the
paragraphs above) by contacting us as set out below in the section below entitled Opting Out of Communications from VSmart.
We may post testimonials on the Site that you submit to us from time to time. We always request permission to post your
testimonial on the Site, and we may use your information to contact you for the purpose of requesting such permission.
At the direction of our users, we send survey invitation emails on behalf of them to email addresses provided by them through
their respective practice management software database. Each user’s list of such email addresses is stored on our system, but
the email addresses in those lists are not used by VSmart in any other way. The emails sent on a user’s behalf appear to come
from the account holder.
Your survey questions, responses and results are kept in strict confidence and used in compliance with legal requirements. We
and by aggregating them with questions and responses from other surveys. We may also use your information, including your
survey questions and responses, as well as aggregated data we collect through survey results to help you with your own survey
creation and analysis, and to help us provide and improve our overall survey services.
VSmart reserves the right to perform statistical analyses of user behavior and characteristics, as well as behavior and
characteristics of respondents. Supplementary data for such analysis may be obtained from the account holder’s database of
client information. For example, number of pets per household, purchasing patterns, client demographics, and other such data
may be used to create benchmarks and devise metrics for use in providing better services through the Site. Statistical analyses
are performed on anonymized, aggregated data.
VSmart may collect IP addresses for system administration and record keeping. Your IP address is automatically assigned to
your computer when you use the World Wide Web. The IP addresses are analyzed in the aggregate, and we may also associate
your IP address with your account for the purpose of managing your account and your surveys. VSmart may also collect the IP
addresses of survey respondents for the purpose of benchmarking and other statistical analyses.
We use third parties to provide billing services on our Site. When you purchase a service from us, we will share contact and
credit card information as necessary for the billing service provider to provide that service. We may also from time to time
share your personally identifiable information with other service providers to enable them to assist us to provide our survey-
related services. Our service providers are contractually prohibited from using your information for any other purpose,
including their own marketing purposes. VSmart may disclose survey questions and responses, or other benchmarking data
anonymously and by aggregating them with other users’ data. We will not sell, rent, or otherwise provide your personally
We reserve the right to disclose your personally identifiable information as required by law and when we believe that
disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on
We may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate
reorganization in which VSmart participates or to a purchaser of all or substantially all of VSmart’s assets to which this Site
Upon request, VSmart will allow any user to opt out from receiving emails about other products and services. You can contact
us through our Help Center by email (support@VSmart.com), or follow the unsubscribe instructions included in each
promotional email sent to you. Survey respondents may also opt out of receiving future surveys directly from VSmart via email.
We endeavor to ensure that your personally identifiable information is accurate by collecting it directly from you. If your
personally identifiable information changes, or if you no longer desire our service, you may request us to correct, update, or
delete your personally identifiable information or deactivate your account by emailing our Customer Support at
support@VSmart.com, or by contacting us by postal mail at the address listed below. We will endeavor to fulfill requests to
delete personally identifiable information unless such information is required to be retained by law or for legitimate business
purposes (such as storage in backup media created as part of our routine system backup procedures). We will respond to your
request for access, amendment, or deletion within 30 days.
15. General Provisions
matter hereof. No waiver by ACT of any breach or default hereunder shall be deemed to be a waiver of any preceding or
subsequent breach or default.
b. Correction of Errors and Inaccuracies. The Content may contain typographical errors or other errors or inaccuracies and may
not be complete or current. ACT therefore reserves the right to correct any errors, inaccuracies or omissions and to change or
update the Content at any time without prior notice.
ACT does not, however, guarantee that any errors, inaccuracies or omissions will be corrected.
c. Enforcement/ Choice of Law/ Choice of Forum. If any part of this Agreement is determined by a court of competent
jurisdiction to be invalid or unenforceable, it will not impact any other provision of this Agreement, all of which will remain in
full force and effect. Any and all disputes relating to this
Agreement, your use of the Site, any other ACT web site, the Service, or the Content are governed by, and will be interpreted in
accordance with, the laws of the State of Texas, without regard to any conflict of laws’ provisions.
16. Changes to this Agreement
We reserve the right to modify this agreement at any time, so please check for change notices on a regular basis. If we decide
those changes so that you continue to be aware of what information we collect, how we use it, and under what circumstances,
if any, we disclose it.
Animal Care Technologies
2701 Hartlee Field Rd.
Denton, TX 76208